How the Sparvia voice AI platform is built.
One governed AI agent layer between your customers and your systems — running on the SBC and Microsoft infrastructure we already manage, audited to the standards your security team already checks.
A voice AI layer, not another silo.
The platform sits between the AI models and infrastructure underneath, and your live operations on top. Your telephony stays your telephony. Your CRM stays the system of record. What Sparvia adds in between is the governed agent layer — speech recognition, intent routing, voice synthesis, and the controls around them.
Every module connects through the Agent Control Plane, so routing rules, guardrails, memory and versioning are managed once and enforced on every channel. Compliance isn't a feature you switch on — audit logs, PII redaction and AI disclosure are in the call path itself.
- Runs on Direct Routing and SBC infrastructure we already operate for 150+ enterprises.
- Guardrails, audit logs and PII redaction built into the path — not bolted on after.
- Every AI agent discloses itself at the start of the call, by default.
- ISO 27001 and SOC 2 Type II operations, audited annually.
Calls in. Answers out. Your stack in the loop.
Customer channels connect into the Sparvia platform. It handles speech recognition, intent routing, synthesis, guardrails and audit — then reads and writes to your telephony, contact center, CRM and ticketing systems in real time.
Customer channels
Sparvia Platform
Your existing stack
Customer channels → Sparvia platform → your existing stack
Deploy where your data must live.
Shared cloud
Fastest to stand up — ideal for pilots and first deployments. Same platform, usage-based pricing.
Private cloud, in-region
Dedicated infrastructure in a compliant region for data residency requirements — the option most of our banking clients choose.
On-premise
Full sovereignty on your own infrastructure, behind your own SBCs — the "sovereign" in Sovereign Managed SBCs.
Same platform in all three. Features, APIs and SLAs don't change with the deployment mode — only where the data lives.
Six modules. One governed layer.
Voice AI Agents
Answer inbound and place outbound calls in the region's languages — with barge-in handling, human escalation one step away, and AI disclosure at the start of every call.
Chat AI Agents
The same agent on your website — one knowledge base, one set of guardrails, and full context carried over when a chat becomes a call.
Agent Control Plane
One surface for routing rules, guardrails, memory, versioning and deployment. Change an agent's behaviour once, and it applies on every channel.
Text-to-Speech
Natural, low-latency voice output tuned for telephony audio — because a lifelike voice that arrives half a second late isn't lifelike.
Speech Recognition
Trained for the accents and mid-sentence code-switching of MY, SG, ID, TH, PH, JP and IN callers — tuned per deployment on your real call recordings.
AI Supervisor
Review conversations, monitor escalations and audit compliance events — with the numbers flowing straight into your Observability dashboard.
Built to join your stack, not replace it.
Telephony
Microsoft Teams, Zoom, or your existing PABX — NEC, Avaya, Toshiba and other SIP-capable systems connect through the SBCs we already run.
Contact Center
Sits in front of or alongside your CCaaS — the AI takes the routine traffic, your platform stays the system of record for the rest.
CRM & Ticketing
Customer context in, outcomes out. The agent reads and writes to Dynamics 365, Salesforce, ServiceNow and Zendesk in real time via API and webhooks.
Knowledge Base
Point the platform at the answers you already maintain — the agent retrieves from your knowledge base instead of inventing its own.
Want the whiteboard walkthrough?
Bring your topology — PABX models, carrier contracts, the works. An engineer will draw your version of this diagram and give you an honest read on the migration path.
Talk to an engineer
