Banking-grade voice, without the banking-grade wait.
Call recording, audit trails, and AI disclosure built in from day one — not bolted on after your compliance team asks.
What this looks like on the ground.
Secure client verification and trading-floor lines
Recorded and retained to regulatory standard, with retrieval your audit team can run without a ticket to IT.
AI voice agents for balance checks and branch queries
Routine calls resolve themselves, freeing your contact center for the calls that need a human.
Real-time fraud-pattern flagging on inbound calls
Suspicious patterns escalate to a live agent in seconds — not after the post-call review.
Built to the standard your regulator already holds you to.
In financial services, a voice platform isn't judged on how it demos — it's judged on whether it survives a technology-risk review. BNM RMiT in Malaysia. MAS TRM in Singapore. Their peers across the region. These frameworks don't sit in an appendix; they shape how the platform gets designed, hardened, and run. A vendor without the depth to build to them will hand you an environment that looks fine on day one and quietly fails the audit on day ninety. We build for the audit first.
M365 as the control plane
Identity, access and data governance tuned to your risk posture, not lifted from a template.
Conditional Access + Intune
Device and identity posture enforced before a call ever connects. Unmanaged endpoint, no access.
Encrypted in transit, always
Media and signalling over TLS end to end. No exceptions, no "we'll turn it on later."
Resilient by design
Redundancy and failover engineered in, so a single component failure never takes the floor down.
Hardened hardware and endpoints
Room devices and endpoints locked down to spec — the part most vendors skip.
Observability and recoverability
You can see what's happening in real time, prove what happened after, and recover fast when something breaks.
The stack we put in a bank.
M365 security & hardening
The foundation. Identity, access and data controls tuned to a bank's risk posture — configured, not defaulted.
Microsoft Teams Rooms — end to end
We choose the hardware, clear it, harden it, write the policies and monitor it. You get a room that works and a security team that signed off on it.
Audit trails on everything
Every action logged and retrievable. When the auditor asks who did what, and when, you have the answer before they finish the question.
Aperture by Sparvia
AI-inferred root-cause analysis. When something breaks, Aperture reads the environment and tells you why — collapsing RCA from 2–5 days to around 5 minutes, so you're back up before the incident bridge fills. Azure-hosted. MACC-eligible.
Compliance recording with AI policies
Recording that knows the rules. Policy-driven capture, retention and flagging, built for FSI mandates instead of retrofitted to them.
Downstream integration
Speakerbus, trading turrets, CRM and the rest of your floor. Voice that plugs into the systems your desk already runs on.
A platform nobody uses is just a line item.
The rollout isn't finished when the hardware is racked. We drive adoption and change management from day one — training, floor-walking, and the follow-through that turns a signed-off deployment into one your people actually use. So the investment gets used, not shelved.
Proof point
CGSO-vetted, ISO 27001 certified, SOC 2 Type II audited annually — the clearances and paperwork your security review already needs, before it asks.
On AI disclosure: As voice AI disclosure requirements take effect across multiple jurisdictions through 2026, every Sparvia AI voice deployment identifies itself as AI at the start of a call — by default, everywhere. Banking teams ask us this first, so we're saying it here first.
Not our first regulated environment.
82 rooms, one regional pilot
Deployed 82 Microsoft Teams Rooms for a major regional bank — hardware, hardening and policy, room by room — as the template the rest of the region rolled out against.
Governance for a central bank
Defined the security and governance policies for a central bank — the rules other institutions get measured by.
Voice for the contact centre
Rolled out voice integration across contact-centre operations — connecting the floor to the systems agents already work in, without disrupting live queues.
A Teams Phone environment that doesn't fall over
Engineered a complex, highly resilient Teams Phone environment for a bank — built so a single failure never takes the trading or branch floor down.
Recognize the pattern, find your page.
Talk to our banking team
Book a free consultation with the team behind 150+ enterprise deployments. No pitch deck — just an engineer who'll tell you what will and won't work in your environment.
Talk to our banking team
