Voice agents that answer, route, and resolve.
Not a demo bot bolted onto your PBX. AI voice built on the same SBC and monitoring infrastructure we already run for 150+ enterprises — so when it answers, it stays answered.
Built to run, not just to demo.
AI agents that resolve, not deflect
Balance checks, order status, appointment changes — completed in the call, with a warm handoff to a human when the call needs one.
Intelligent routing
Intent detected in the first sentence, routed to the right queue — no 'press 3' maze, no repeated context.
Disclosure by default
Every Sparvia AI voice agent identifies itself as AI at the start of the call. Everywhere, every deployment, ahead of 2026 disclosure requirements.
- Runs on infrastructure we manage end to end — one throat to choke
- Human escalation is one step away, always
- Call quality watched live by our Observability platform
Proof, not promises
Built on infrastructure proven across 150+ enterprise deployments in 7 countries.
Natural, multilingual agents across phone, web and WhatsApp.
One agent, every channel, day or night. Custom voice and chat agents that handle enquiries in the languages your customers actually speak — with high accuracy you can watch live, not take on faith.
Speaks the region's languages
English, Bahasa Malaysia, Bahasa Indonesia, Mandarin, Tamil, Thai, Tagalog and Japanese — including mid-sentence code-switching. Manglish and Singlish included, not tolerated.
24/7 phone lines
Inbound calls answered around the clock on the same Direct Routing and SBC infrastructure we already run for you — with a human escalation path that never closes.
One agent across phone, web and WhatsApp
The conversation that starts as a web chat keeps its context when the customer calls. Same agent, same answers, no repetition.
Sounds natural on the line
Lifelike speech recognition and synthesis, tuned for latency — because our SBC placement keeps the round trip short enough that nobody talks over each other.
Handoff with full context
When a call needs a human, the transcript, intent and customer details travel with it. Your agent picks up mid-story, not from 'how can I help you today?'
Why Sparvia for voice AI?
Custom agents tuned to your customers' languages, accents and enquiries — not a generic IVR or an off-the-shelf bot wearing your logo.
Accuracy you can audit
Containment and resolution rates live on your Observability dashboard, measured on your real calls — we report your numbers, not a brochure's.
Always available
Peak season, public holidays, 3am — the agent answers. Your team handles the calls that genuinely need them.
Speaks like your customers
Tuned on the accents, dialects and phrasing of your actual callers across MY, SG, ID, TH, PH, JP and IN.
Omnichannel by design
Consistent answers across phone, Teams, web and WhatsApp — one knowledge base, one set of guardrails.
Frees your team
Routine enquiries resolve themselves. Your people stop being a routing layer and start being the escalation that matters.
Governed and safe
Guardrails, full audit trails, ISO 27001 and SOC 2 Type II operations — and every agent discloses it's AI at the start of the call, by default.
Who runs on it?
For any team that talks to customers, callers or colleagues at scale.
Customer service teams
Resolve enquiries across channels and languages without growing the headcount — order status, balance checks, appointment changes, done in the call.
Branch and citizen-facing services
Give the public accurate, accessible answers over phone and chat, in their own language — recorded and auditable end to end.
Field and deskless teams
Hands-free voice access to information and updates for crews on plant floors, remote sites and shop floors — no typing, no waiting.
Operations and internal helpdesks
IT, HR and facilities queries answered instantly on Teams and phone, with the tickets that need a human raised automatically.
Questions we get on every call.
Which languages and dialects can the agents handle?
English, Bahasa Malaysia, Bahasa Indonesia, Mandarin, Tamil, Thai, Tagalog and Japanese, with natural code-switching mid-sentence. Each deployment is tuned on your own call recordings, so the agent learns how your customers actually phrase things — not how a textbook says they should.
What channels can the agents run on?
Phone (via the Direct Routing and SBC infrastructure we manage), Microsoft Teams, web chat and WhatsApp. It's one agent with one knowledge base — a conversation that starts in chat keeps its full context if the customer switches to a call.
How accurate are the agents on real enquiries?
We don't quote a brochure number — accuracy depends on your call mix, and anyone who tells you otherwise is selling. What we do instead: your containment and resolution rates are measured on production traffic and reported on your Observability dashboard from day one, with a warm human handoff designed in for everything below the confidence bar.
Will callers know they're talking to AI?
Yes. Every Sparvia AI voice agent identifies itself as AI at the start of the call, by default, in every jurisdiction — ahead of the disclosure requirements taking effect through 2026. When the call transfers to a person, that's clear too.
Usually deployed alongside
AI
Copilot adoption, meeting intelligence, and agent assist for your existing Microsoft stack.
Learn moreVoice Integration
Direct Routing, SBC design, and PSTN migration, done by the people who'll support it after.
Learn moreRooms, Workspace & Spaces
Meeting rooms, video walls, and AV for townhalls — designed, installed, and commissioned by AV engineers with Microsoft cloud expertise.
Learn moreManaged Services
Named engineers. Defined SLAs. A team that knows your environment.
Learn moreCompliance Recording
Every regulated conversation captured, encrypted, and retrievable — before the auditor asks.
Learn moreReady to give every caller a good conversation?
Let's build a voice agent that speaks your customers' language on every channel — on infrastructure the team behind 150+ enterprise deployments already runs.
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