Recording that stands up when the regulator calls.
Capture every regulated conversation across Teams, telephony and your contact center — tamper-proof, encrypted, and retrievable in minutes. Run by the team that already manages your voice estate.
Built to run, not just to demo.
Capture everything that must be kept
Calls, meetings, chat and screen share, recorded automatically by policy — no agent remembering to press a button, no gaps for the audit to find.
Tamper-proof retention
Encrypted, geo-redundant storage with rule-based retention and automatic deletion at expiry. You keep exactly as long as the rule says — keeping too long is a finding too.
Find it before the deadline
Search by speaker, number, date or keyword, replay in the browser, and hand over evidence in minutes — with every access logged in the audit trail.
- Recording policy enforced automatically, not by memory
- Dual encryption, role-based access, full audit trail on every replay
- Runs on the voice estate we already manage — one accountable team
Proof, not promises
ISO 27001 and SOC 2 Type II operations, audited annually — the same controls your recording estate inherits from day one.
Close the gap between what you record and what you can actually review.
A 150-seat regulated team generates well over 100,000 hours of conversations a year. A manual QA team can listen to barely one percent of that — the other ninety-nine is where the risk lives. Policy-driven capture plus AI-assisted review is how you close the gap without tripling headcount.
Built for the rulebooks you answer to
MiFID II, Dodd-Frank, FCA, GDPR, PCI DSS, HIPAA — and the record-keeping expectations regional regulators like MAS and BNM actually cite in your reviews.
Policy-based capture
Record by rule — team, direction, number range, platform. The policy decides what's captured; nobody's memory is a control.
Storage an auditor can trust
Tamper-proof, geo-redundant, dual-encrypted at rest and in transit, with role-based access and four-eyes controls for sensitive replays.
Retention to the day
Keep each recording exactly as long as its rule requires, delete automatically at expiry, and apply legal hold when a matter opens.
Search, replay, prove
Find a conversation by speaker, counterparty, date or keyword and replay it in the browser — with the access itself logged for the audit trail.
AI-assisted review
Transcribe every recording, flag risk phrases and disclosure gaps, and surface the calls your QA team should hear — coverage of all of it, not a sample.
Why Sparvia for compliance recording?
Recording is only as trustworthy as the estate it runs on. Ours runs on the SBC and Teams infrastructure we already operate — with the audit paperwork to match.
Coverage without headcount
AI review reads every conversation, so your QA team investigates findings instead of sampling blindly.
One estate, one owner
Capture happens on infrastructure we already run for you — no second vendor pointing fingers when a recording is missing.
Audit-ready retrieval
Regulator requests answered in minutes with a search, not weeks with a project team.
Right-sized retention
GDPR cuts both ways — automatic expiry deletion means you're never holding personal data longer than the rule allows.
Deployed where data must live
Shared cloud, private cloud in-region, or on-premise behind your own SBCs — same platform, same controls.
Certified operations
ISO 27001 and SOC 2 Type II, audited annually — evidence your security review can file, not marketing to verify.
Who needs it?
Any team whose conversations are evidence.
Banking and trading floors
Client verification, advisory and dealing lines recorded to regulatory standard — with retrieval your compliance team can run themselves.
Insurance and wealth advisory
Advice given over the phone is advice you must be able to replay — years later, word for word.
Contact centers taking payments
PCI DSS-conscious capture with pause-and-resume around card details, so compliance doesn't leak card numbers into storage.
Healthcare and public services
Sensitive conversations kept private, retained to policy, and accessible only to the roles that genuinely need them.
Questions we get on every call.
Which platforms can be recorded?
Microsoft Teams calls, meetings, chat and screen share; PSTN and SIP telephony through the SBCs we manage; Zoom; and the major contact center platforms. If it runs through your voice estate, it can be captured under policy.
Where do the recordings live?
Your choice: shared cloud, a private cloud in a compliant region, or on-premise storage behind your own infrastructure. Retention rules, encryption and access controls are identical in all three — only the residency changes.
Who can access recordings, and is that tracked?
Access is role-based, sensitive replays can require four-eyes approval, and every search, replay and export is written to a tamper-proof audit trail. When the auditor asks who listened to a call, the answer is a report, not an investigation.
How does this square with GDPR and data minimization?
Retention is per-rule, not blanket. Each recording carries an expiry date from its policy and is deleted automatically when it lapses, unless a legal hold applies. Subject-access searches are built in, so a DSAR is a query — not a fire drill.
Usually deployed alongside
AI
Copilot adoption, meeting intelligence, and agent assist for your existing Microsoft stack.
Learn moreAI Powered Voice
Voice agents that actually answer, route, and resolve — built on infrastructure we already manage.
Learn moreVoice Integration
Direct Routing, SBC design, and PSTN migration, done by the people who'll support it after.
Learn moreRooms, Workspace & Spaces
Meeting rooms, video walls, and AV for townhalls — designed, installed, and commissioned by AV engineers with Microsoft cloud expertise.
Learn moreManaged Services
Named engineers. Defined SLAs. A team that knows your environment.
Learn moreReady to be audit-ready?
Talk to the team that runs voice estates for regulated enterprises across 7 countries — and get an honest read on where your current recording setup would fail an audit.
Book a free consultation
