Capture Every Interaction. Guarantee Compliance. Mitigate Risk.
A business interaction is no longer just a phone call — it's a Microsoft Teams video meeting, a persistent chat thread, and a screen-sharing session. We architect and deploy modern, multi-modal recording solutions that capture the full spectrum of unified communications while adhering to the most stringent data sovereignty and regulatory frameworks.
Built to run, not just to demo.
Cloud-Native Capture (Microsoft Graph APIs)
Built for the modern workforce. We integrate compliance platforms directly into your Microsoft 365 tenant using Teams Recording APIs — true multi-modal capture of voice calls, HD video meetings, chat transcripts, and screen-sharing, without routing traffic back to an on-premise data center.
Infrastructure-Level Capture (SIPREC from the SBC)
For highly regulated environments and strict PSTN logging requirements, we configure SIPREC directly on your edge SBCs — Ribbon or AudioCodes — forking raw media and signaling to the recording server for an immutable, network-level capture of all PSTN traffic.
- Cloud-native (Graph API) or infrastructure-level (SIPREC) — matched to your regulatory posture, not a default
- 100% of captured interactions transcribed and searchable, not sampled
- Zero Trust access via Microsoft Entra ID — RBAC, SSO, and conditional access
Proof, not promises
ISO 27001 and SOC 2 Type II operations, audited annually — the same controls your recording estate inherits from day one.
Close the compliance blind spot standard recording leaves open.
If your enterprise recording solution only captures standard audio, you're operating with a massive compliance blind spot. We design recording topologies that adhere to the most stringent data sovereignty and regulatory frameworks — not just the phone line.
Proactive AI Surveillance & Insights
We transition your compliance strategy from a manual auditing burden into a proactive security asset — using machine learning to find the risk hidden in thousands of hours of daily communications.
Speech Analysis & Transcription
Automatically transcribe 100% of captured voice and video interactions across multiple languages, making your entire communication estate fully searchable by keyword and phrase.
Sentiment Analysis
Go beyond text. AI engines analyze acoustic nuances, voice stress, and conversational tone to detect frustration, anger, or urgency, automatically flagging high-risk interactions for compliance officer review.
AI Policy Breach Detection
Set up dynamic policy engines that monitor conversations in real time, automatically detecting and alerting administrators to regulatory breaches — unauthorized sharing of PII, credit card details (PCI-DSS), or insider trading terminology.
Your recording solution, wired into legal and security.
Your recording solution must integrate seamlessly with your broader legal and security ecosystem. We ensure your data is secure, auditable, and ready for litigation.
Native Legal Hold
When litigation or regulatory audits occur, standard data retention schedules must be paused. We implement granular Legal Hold capabilities, letting legal teams instantly lock specific user interactions and prevent automated deletion — so critical evidence is preserved indefinitely.
Third-Party CSS Integration
Enterprise compliance doesn't exist in a vacuum. Our solutions integrate with leading third-party Communication Surveillance Systems, automating the ingestion of Teams voice, chat, and video metadata into your overarching surveillance platform — a single, unified pane of glass for your compliance teams.
Microsoft Entra ID Integration
Security starts with identity. We enforce a Zero Trust architecture by deeply integrating your recording platform with Microsoft Entra ID (formerly Azure AD) — Role-Based Access Control, Single Sign-On, and conditional access policies, so only authorized, authenticated compliance officers can search, export, or play back sensitive recordings.
Strict Statutory Alignment
We bridge the gap between IT architecture and legal compliance — designing storage and retention policies that align flawlessly with local statutory frameworks, including Bank Negara Malaysia's Risk Management in Technology (RMiT) guidelines and the Personal Data Protection Act (PDPA). Keep your sensitive recordings within your own Azure tenant, or use Bring Your Own Storage (BYOS) to maintain absolute corporate control.
Usually deployed alongside
AI
Copilot adoption, meeting intelligence, and agent assist for your existing Microsoft stack.
Learn moreAI Powered Voice
Voice agents that actually answer, route, and resolve — built on infrastructure we already manage.
Learn moreVoice Integration
Legacy PBX to Microsoft Teams Voice — architected, migrated, and managed as your single-source telephony partner.
Learn moreRooms, Workspace & Spaces
Meeting rooms, video walls, and AV for townhalls — designed, installed, and commissioned by AV engineers with Microsoft cloud expertise.
Learn moreManaged Services
ITIL-aligned managed services across Direct Routing, Teams, Teams Rooms and the M365 helpdesk — one partner, one SLA.
Learn moreReady to close your compliance blind spot?
Talk to the team that architects multi-modal capture, AI surveillance, and eDiscovery as one governed system — not three separate vendors.
Request a Compliance Recording Assessment
