Insights
What we're seeing across 150+ deployments — voice AI, Microsoft Teams, and what's actually working in the field.
What 150+ deployments taught us about voice migration to Microsoft Teams
Ten years, 150 migrations, and every hidden fax machine we found along the way.
Read articleWhat 150+ deployments taught us about voice AI containment rates
The real number is lower than the vendor decks say — and that's fine, if you design the handoff right.
Read articleAI disclosure rules are arriving in 2026. Here's what changes on your calls.
Multiple jurisdictions, one default: the AI says it's an AI. What that means for your scripts and your recordings.
Read articleDirect Routing vs Operator Connect in Southeast Asia: an honest comparison
Carrier maturity varies wildly across the region. Where each model actually fits, country by country.
Read articleWhy banks are moving voice AI in-country before the regulators ask
Data residency is becoming a voice problem, not just a storage problem.
Read articleThe quarter-second that kills a voice agent
Latency budgets for AI voice, and why your SBC placement matters more than your model choice.
Read articleCopilot adoption: what the usage telemetry says after 12 months
License activation is not adoption. The three metrics that actually predict whether Copilot sticks.
Read articleEditorial note: pieces marked as outlines open to a section list rather than finished copy. Full articles to be drafted before launch.
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